01 Indoors
Common areas
Lighting, door entry system, cleaning: reported where it's noticed, not only at the next inspection round.
ServiceID · Property & facility management
Report defects before they get expensive.
A report point in the stairwell, in the basement or on the installation. Tenants, users and tradespeople scan, pick a topic and send, with a photo if they wish. The report reaches your management office or goes straight to the caretaker, with property and area, around the clock.
- from €0.50
- per report point per month, plus setup
- 0
- apps or accounts for people reporting
- 24/7
- reporting, including outside office hours
- about 2
- weeks to the first report
The reporting route
The small defect gets expensive because nobody reports it.
A dripping tap in the stairwell, a broken door entry system, a failed basement light: tenants would report it, but the management office can only be reached during office hours, and the matter seems too small for a phone call. So nothing happens, until the drip becomes water damage.
A report point lowers the barrier to one scan. The report arrives complete, with property, area and photo, and lands where it is handled. That applies to a single residential complex as much as to a facility services provider with many properties.
- Every report with property, area, photo and timestamp
- Recipients per property: management office, caretaker or service provider, or several at once
- One consistent reporting route across all properties
Places of use
One report point per area.
You define topics and recipients per property. The lift reports different things than the stairwell.
02 Building services
Lift and building services
Faults on the lift, heating or ventilation reach the responsible technician, clearly assigned.
03 Outdoors
Courtyard and underground car park
Broken barrier, faulty outdoor light, damage to the playground: the report points hold up outdoors too.
04 Owners
Owners' association
One reporting route for all owners and residents instead of many phone numbers and email chains.
05 Commercial
Retail and office space
Commercial tenants report in a structured way, with clear responsibilities between tenant, management and service provider.
06 Facility management
Many properties
One reporting route across all managed properties, with every report documented and assigned to its property.
Prices & process
What defect reporting costs.
One price per report point, a one-time setup, no minimum term.
- Price
- from €0.50 per report point per month, excl. VAT, volume tiers by number
- Setup
- one-time, based on scope: topics, recipients and report points per property
- Worked example
- 40 report points in 8 residential complexes: from €20 per month
- Contract
- no minimum term, start with one property
- Start
- about two weeks from order to first report
- Delivery
- Email to the management office, caretaker or service provider, including several recipients
Questions & answers
Defect reporting for property management.
Do our tenants need an app?
No. The ordinary phone camera is enough, and the scan opens a web page with your topics. That is why older residents, visitors and tradespeople report too.
How do we know which property the report comes from?
Every report point is permanently assigned to a property and an area. The report doesn't arrive as “somewhere in the building”, but as “12 Sample Street, stairwell, lighting faulty, photo attached”.
Does it work with our property management software?
Reports arrive by email. If your software can read an inbox, it automatically creates a case from them. For a direct integration, talk to us.
What about prank or false reports?
Reports use predefined topics, and every report is assigned to a property. If a report point attracts misuse, it can be blocked and replaced.
Is this also suitable for facility services providers?
Yes. You define recipients and topics per property, so reports from property A go to a different team than those from property B. If you wish, the management office can be copied in.
ServiceID for property management
Fewer callbacks, complete reports.
Briefly tell us how many properties you manage. In the intro call we show you a suitable setup, and then you receive a quote.
AS
Abdou Seye
Co-Founder & CSO · Business
[email protected]
You speak directly with us, the people who built the system.
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