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SilentLink Business · ServiceID
A report point on every device, every installation and every common area. Anyone who notices a fault scans, picks a topic and sends. The report reaches your team with device, location and timestamp, by email or as a new case in your ticketing system. No app, no account, around the clock.
The difference
Most faults go unreported because the route to reporting them is too long.
Via the hotline
Minutes, if at all
Only what can't be ignored any longer gets reported.
With ServiceID
Under a minute
Complete, assigned and timestamped, with the right team.
People reporting need neither an app nor an account. That is exactly why they report.
What happens in the background
Between the scan at the device and the report in the inbox, the system assigns, structures, delivers and documents. Nobody on your side has to lift a finger.
Every report point is assigned to a device and a location. Nobody dictates device numbers, and nothing gets mixed up.
Device K-12 · 3rd floor west
Reports use your topics instead of free text, with description and photo attached. So every report arrives in the same structure.
Topic: defect · 1 photo
Each report point stores who is responsible: the lift reports to maintenance, the washroom to cleaning.
Recipient: facility team
The report goes straight to your team as a structured email, or via webhook as a case in your ticketing system.
Email · Webhook
Every report is archived with device, location, topic and timestamp, and remains traceable months later.
Archive · Timestamp
The reporting shows which devices report most often. So you can see where a replacement pays off.
Statistics per device
Copy in the archive · counts in the statistics
The reporting page is multilingual. People report in their own language, and your team receives the same structure.
6 steps · 0 tasks for you
Service label & maintenance sign
Inspection stickers and maintenance labels only inform. Someone standing in front of them who sees a problem has no way to report it back. A ServiceID report point combines both: the sign in your design and the scan that triggers a report about the installation.
This is how digital maintenance starts where faults are noticed: at the device. Your maintenance or CAFM system stays in place, and ServiceID feeds it complete reports instead of handwritten notes.
An honest comparison
ServiceID replaces neither your hotline nor your sensors nor your ticketing system. It catches the reports that currently get lost on the way there.
01 Hotline
Someone in an urgent situation needs a person on the phone who asks questions and makes decisions. Routine reports from devices tie up staff there, though. The scan takes those over.
02 Telemetry
Sensors detect temperature, running time and error codes earlier than any person. They don't see dirt, vandalism or an empty dispenser. The report point needs neither power nor a wireless connection for that.
03 Ticketing system & CMMS
Your system manages cases and maintenance. What's missing is the route from the device into it. ServiceID feeds it complete, assigned reports by email or webhook, for example to Jira, Zendesk or Freshdesk.
By industry
We set up topics, fields and recipients for each location. For these industries, we show the process in detail.
01 Residential & buildings
Tenants and users report defects in the stairwell or plant room by scan, and every report is documented.
View
02 Vending
Faults and missing stock go straight from the device to your service team.
View
03 Building services
The reporting route sits on the installation. The emergency call in the lift car stays the emergency call.
View
04 Public spaces
Citizens report damage to benches, playgrounds or lighting, without an app and with the location.
View
05 Healthcare
Malfunctions reported in a structured way with a timestamp, without patient data.
View
06 Your industry
Wherever devices, rooms or spaces are looked after, a reporting route can be set up. Tell us about your case.
Book an intro call
Prices & process
One price per device, a one-time setup, no minimum term.
Questions & answers
No. The ordinary phone camera is enough, and the scan opens a web page with your topics. That is why visitors, tenants and passers-by report too, people you could never train.
ServiceID costs from €0.50 per device per month, plus a one-time setup based on scope, with no minimum term. Included are report points, configuration per location, delivery, archive and reporting.
As a rule, without a project. Reports go to any inbox, and every system with email intake turns them into a case. For direct integration there are webhooks, and if an integration is missing, we build it as needed. Your system and your processes stay unchanged.
Every report point is permanently assigned to a device and a location. The report never arrives as “something is stuck somewhere”, but as “Coffee machine K-12, 3rd floor west, defect, photo attached”.
Reports use your topics instead of free text, and every report is assigned to a device. If a report point attracts misuse, you block and replace it without touching the others.
No. Inspection stickers and inspection intervals stay as they are. If you wish, the inspection date and the reporting function can go on the same sign.
Yes. You define topics, required fields and recipients per location. The lift reports different things than the washroom, and each report goes to the team responsible.
ServiceID
Briefly describe which devices and sites you look after. In the intro call we show you a suitable setup, and then you receive a quote.
Abdou Seye
Co-Founder & CSO · Business
You speak directly with us, the people who built the system.
30-minute call · free & no obligation
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