01 Leisure
Play and sports facilities
Broken play equipment, a loose screw, a damaged bench: the report arrives with location and photo.
ServiceID · Municipalities & public works
Citizens report, the works depot knows.
A report point at the playground, the bus stop or the street light. Anyone who sees damage scans, picks a topic and sends, with a photo if they wish. The location is known from the code, and the report lands with the responsible department.
- from €0.50
- per report point per month, plus setup
- 0
- apps or accounts for citizens
- 24/7
- reporting, no opening hours
- 6
- languages on the reporting page
The reporting route
People want to report, just not the hard way.
Most people would report damage in public spaces. What stops them is the route: finding the right office, filling in a form, describing the place. Hardly anyone downloads a dedicated reporting app for a single case.
A report point right at the object lowers the barrier to one scan. The location is known, the topic is predefined, and a photo is attached in seconds. The report reaches the responsible department with a timestamp.
- Location is clear from the code, no description of the place needed
- No app and no account, for all citizens
- Documented with photo and timestamp
Places of use
Public spaces, made reportable.
You define topics and departments per type of location.
02 Transport
Bus stops and signs
Damaged shelters, bent signs, faulty displays: reported right where they stand.
03 Lighting
Street lighting
A dark street light gets reported in passing, with the lamp post as the location instead of a vague street name.
04 Green spaces
Parks, paths and litter bins
Overflowing bins, fly-tipping, damaged paths: straight to the works depot instead of the wrong office.
05 Buildings
Schools, halls, public offices
Visitors and staff report defects on the spot, without going through the administration.
06 Infrastructure
Bridges, drains, hydrants
Irregularities arrive clearly assigned, with a photo as the basis for an initial assessment.
Prices & process
What defect reporting costs.
One price per report point, a one-time setup, no minimum term.
- Price
- from €0.50 per report point per month, excl. VAT, volume tiers by number
- Setup
- one-time, based on scope: topics, departments and report points per type of location
- Worked example
- 60 playgrounds and bus stops: from €30 per month
- Contract
- no minimum term, start with one area, such as all playgrounds
- Start
- about two weeks from order to first report
- Delivery
- Email to the works depot, parks department or operator, per type of location
Questions & answers
Defect reporting for municipalities.
Do citizens have to install an app?
No. The ordinary phone camera is enough, and the scan opens a web page with your topics. It works spontaneously, with no installation and no account.
Does the report reach the right department?
Yes. You define topics and recipients per type of location: playgrounds to the parks department, lighting to the operator, roads to the works depot. Reports are delivered by email, so they fit your existing citizen request or ticketing system.
Does this help with the German duty to maintain safety (Verkehrssicherungspflicht)?
Reports are documented with location, photo and timestamp. This adds a simple reporting route for citizens to your regular inspections and creates a traceable record of incoming reports. The legal assessment remains with you.
What about false or duplicate reports?
Reports use predefined topics, and every report is assigned to a location. You spot duplicate reports about the same object immediately, and report points that attract misuse can be blocked and replaced.
Can citizens report anonymously?
Yes. Contact details are only needed if you plan a follow-up question for a topic.
ServiceID for municipalities
Make reporting easy for citizens.
Briefly tell us your types of location and the approximate number of report points. In the intro call we show you a suitable setup, and then you receive a quote.
AS
Abdou Seye
Co-Founder & CSO · Business
[email protected]
You speak directly with us, the people who built the system.
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