01 Does not replace
Medical device log and QM
The medical device log, the device inventory and your processes under the MPBetreibV stay as they are.
ServiceID · Clinics, practices & medical technology
The malfunction, documented from the first moment.
In clinics, practices and labs, a device malfunction can, depending on the device, be a case that must be documented. Even so, it is often reported by calling out down the corridor. A report point on the device turns that into a structured report with device, timestamp and photo, sent straight to medical engineering or your service partner.
- from €0.50
- per device per month, plus setup
- 0
- apps or logins, including for cover staff and night shifts
- 24/7
- reporting, regardless of the rota
- 0
- patient data in the report
Documentation
A call down the corridor is not documentation.
The German Medical Devices Operator Ordinance (MPBetreibV) makes operators responsible for the safe operation of their devices. For certain active medical devices, this includes a medical device log in which malfunctions, among other things, are recorded with their date, nature and consequences.
Every malfunction therefore needs a clean start: when, which device, what exactly. With a call like “The ECG in room three is playing up again”, that start is lost. The report point on the device is as quick as calling out, but it records device, location and time.
- Reported at the moment of the malfunction, not after the shift
- Clear device assignment, no mixed-up devices
- Complete even with cover staff and night shifts
The boundary
What ServiceID deliberately is not.
ServiceID is not medical device software. Whether and how you transfer the reports into your device documentation is up to you and the people responsible for your quality management.
02 Delivers
The start of every case
Structured, timestamped malfunction reports as source data, instead of a reconstruction days later.
03 Does not capture
Patient data
Devices are reported, not people. Topics are set up so that no health data is requested.
Prices & process
What the reporting route costs per device.
One price per device, a one-time setup, no minimum term.
- Price
- from €0.50 per device per month, excl. VAT, volume tiers by number
- Setup
- one-time, based on scope: topics, recipients and report points per device group
- Contract
- no minimum term, start with one ward or one device group
- Start
- about two weeks from order to first report
- Delivery
- Email to medical engineering, building services or an external service partner, per device or device group
- Who it's for
- Hospitals and medical care centres, medical and dental practices, laboratories, medical technology service providers
Questions & answers
Fault reporting for medical technology.
Does ServiceID meet the requirements of the MPBetreibV?
This question cannot honestly be answered with a yes. The MPBetreibV is addressed to you as the operator, and your processes fulfil the documentation duties, not a single tool. ServiceID provides the structured source data for this: when, which device, what, with a photo.
Is patient data captured?
No. The report topics are set up so that no patient or health data is requested. The platform is GDPR-compliant and runs on servers in Germany and the EU.
How does the report reach our service partner?
You define recipients per device or device group: in-house medical engineering, building services or an external service provider. Every report arrives by email in the right inbox, and so in any ticketing system with email intake.
Does it work with changing staff?
Yes, that is what it's built for: no app, no login, no training. Even the night-shift cover seeing the device for the first time can report.
Can medical technology service providers equip their customers' devices?
Yes. You receive structured reports with a device ID instead of phone calls, and you give your customers a visible reporting route on the device.
ServiceID for medical technology
Turn the malfunction into a clean case.
Briefly describe your device inventory, whether as an operator or as a service partner. In the intro call we show you a suitable setup, and then you receive a quote.
AS
Abdou Seye
Co-Founder & CSO · Business
[email protected]
You speak directly with us, the people who built the system.
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